Case Study

Challenge

A multinational hardware manufacturer with offices spanning multiple countries faced growing pains as its network infrastructure became more complex. Each regional office managed its own contracts with local carriers, leading to a patchwork of providers, inconsistent service levels, and a lack of centralized visibility. Billing was also fragmented and difficult to reconcile, with different currencies, payment cycles, and contract terms.

The IT team was spending an outsized amount of time coordinating with multiple carriers, often struggling to troubleshoot issues across borders. As the company expanded globally, these challenges became more pronounced. Leadership feared that the lack of a unified network would limit collaboration, hamper efficiency, and put the organization at risk of costly downtime.

Solution

Direct Source IT partnered with the company’s IT Infrastructure Manager to evaluate the current state of operations and design a more scalable network strategy. Our team conducted a thorough assessment of existing providers, services, and performance levels across all geographies. Based on the company’s need for reliability, scalability, and simplification, we recommended consolidating services under a single global carrier.

DSI managed the procurement process, securing a solution that not only improved network reliability but also offered global account management and simplified billing. Beyond procurement, DSI coordinated deployment across multiple international sites, ensuring the transition was smooth and minimally disruptive to day-to-day operations.

Results

The manufacturer achieved a unified, reliable, and future-ready global network. Consolidating multiple carriers into a single global provider reduced complexity, lowered administrative overhead, and improved service consistency. The IT team gained more control and visibility, allowing them to focus on strategic initiatives rather than managing vendor issues. Financially, billing was simplified and predictable, eliminating headaches caused by multiple currencies and contract structures. Operationally, employees across regions experienced faster, more reliable connectivity—strengthening collaboration and supporting the company’s international growth plans.

By transforming its fragmented network into a cohesive global solution, the company positioned itself to scale efficiently while minimizing risk.